Vision

To establish Maris Recruitment RO Group SRL as a recognized symbol of high-quality service in the recruitment, selection, supply, and placement of seafarers and job seekers for vessels and land-based positions abroad. Our vision is to consistently meet and exceed the expectations of our customers—job seekers, employers, and all relevant contributing stakeholders.

We are committed to the continual improvement of our services, as well as to the effectiveness, compliance, and sustainability of our Quality Management System.

Our Commitment to Quality

Quality is the foundation of everything we do. This commitment means that we:

  • * Take the necessary time to fully understand and anticipate our customers’ needs and expectations
  • * Comply at all times with applicable national and international laws, regulations, and standards
  • * Communicate clearly, transparently, and consistently with all customers and stakeholders
  • * Verify and double-check all aspects of our daily activities and service delivery
  • * Remain open to change and innovation that lead to improved working standards and higher customer satisfaction
  • * Adapt continuously to modern requirements, industry developments, and innovations introduced by  shipowners and clients, ensuring alignment with the highest market standards

Management Quality Policy

The Management of Maris Recruitment RO Group SRL is committed to providing high-standard recruitment and crewing services to seafarers and quality personnel solutions to prospective employers.

All activities are carried out in full compliance with applicable national and international legislation, including but not limited to:

  • * Requirements of the Ministry of Labour and Social Policy
  • * Maritime Administration regulations
  • * Maritime Labour Convention (MLC) 2006
  • * Shipowners’ and ship managers’ requirements
  • * Other applicable regulations and contractual obligations related to the employment of seafarers and job seekers

The company operates ethically, transparently, and responsibly, ensuring fairness and equal opportunities for all candidates.

Core Values
Our activities and decisions are guided by the following core values:

  • * Ambition
  • * Highest standards of service and professionalism
  • * Trust and credibility
  • * Safety in all aspects of our operations
  • * Achievement and results orientation
  • * Honesty and integrity
  • * Responsibility and accountability
  • * Loyalty toward clients, candidates, and partners
  • * Adaptability to change and continuous improvement

Quality Objectives and Implementation

To implement this Quality Policy, the Management of Maris Recruitment RO Group SRL establishes and maintains the following objectives:


General Quality Objectives

Quality Management System
Create, implement, manage, and continuously improve a process-oriented Quality Management System in accordance with ISO 9001:2015, in order to:

  • * Achieve organizational objectives through planned and controlled processes
  • * Monitor performance and results, and apply corrective and preventive actions based on

  ISO 9001:2015 requirements, customer feedback, and applicable regulations

Customer Feedback & Continuous Improvement
Ensure effective collection, analysis, and communication of customer feedback and use it as a basis for continual improvement of services and processes.

Employee Engagement & Development
Provide and maintain a motivating work environment that supports service quality improvement, professional development, training, qualification enhancement, and the generation of new ideas.

Stakeholder Satisfaction & Compliance
Ensure full satisfaction of seafarers, employers, government authorities, and other interested parties through strict compliance with applicable laws, ethical conduct, honesty, and loyalty in all activities.

Management Responsibility
The Management of Maris Recruitment RO Group SRL assumes full responsibility for the development, implementation, maintenance, and continual improvement of the Quality Management System at all organizational levels.

Corporate Quality Objectives (Measurable Targets)

Maris Recruitment RO Group SRL aims to achieve the following measurable objectives by 31 December 2026:

  • * Increase client satisfaction scores (based on post-placement surveys) by 15%
  • * Reduce client complaints related to candidate quality by 5%
  • * Increase candidate retention rate to 90%
  • * Reduce the average time-to-fill open positions by 5%
  • * Increase placements in hard-to-fill positions by 8%
  • * Implement a new Applicant Tracking System (ATS) by 30 June 2026 and complete staff   training by 31 July 2026
  • * Reduce internal recruitment process errors (e.g. documentation issues, missed deadlines) by 10%
  • * Increase employee satisfaction scores (based on internal surveys) by 10%
  • * Maintain 100% compliance with all applicable labor laws, maritime regulations, and industry standards
  • * Ensure all recruitment and crewing practices comply with ethical guidelines and actively promote diversity and inclusion