Company's Policy
Quality Policy
Vision: To affirm the name of Maris Recruitment RO Group Srl as a symbol of quality service in recruitment, selection, supply and implementation of seafarers / jobseekers on board vessels or working on land abroad fully satisfying customer’s expectations – job seekers, employers and other parties of interest. Furthermore, our aim is not only to match those expectations.
Our goal is to continuously improve the quality of the services along with compliance and effectiveness of our quality management system
We have a commitment to quality, which means we:
1. Take the time to fully understand our customer’s needs
2. Always comply with national and international requirements
3. Communicate clearly and regularly with every customer
4. Double-check every part of our every-day job and service provided.
5. Are open to changes, leading to work standard and customer’s satisfaction improvement.
6. Are adaptive to modern requirements and innovations, implemented by shipowners / Clients for the purpose to keep up to date with the latest and highest market standards.
Policy of Maris Recruitment RO Group Srl Management is providing high-standard attendance to seafarers with regard to their employment and quality services to prospective employers, according to respective applicable national and international laws and regulations and requirements of the Ministry of Labour and Social Policy, Maritime Administration, MLC 2006, Shipowners / Ship managers’ companies and other companies, hiring seafarers / jobseekers with the mediation of Maris Recruitment RO Group Srl.
The values that guide us:
1. Ambition
2. Highest standard
3. Trust
4. Safety in all aspects
5. Achievement
6. Honesty
7. Responsibility
8. Loyalty
9. Adaptability
In order to implement the Quality Policy, Management of Maris Recruitment RO Group Srl lays following objectives:
General Quality Objectives are:
1. To create, implement, manage and maintain process-oriented quality management system in accordance with ISO 9001:2015 in order to:
** Facilitate achievement of objectives through planned and controlled execution of activities,
** Monitoring of performance and observation of results and taking appropriate preventive and corrective actions based on the requirements of ISO 9001: 2015, expectations of customers and requirements of applicable regulations,
2. Ensuring and providing clear information about customer’s feedback and implement continuous improvement.
3. To provide and ensure a motivating work environment, aiming to encourage increasing quality of services, development of skills and new ideas, trainings and qualification improvement of staff/personnel.
4. To ensure the exact need of seafarers seeking employment and all other parties concerned – government agencies, companies in the field of shipping and shipbuilding through compliance with all applicable laws, regulations, honesty and loyalty in all actions.
MRR Management takes full responsibility for the development, implementation and maintenance of quality management system in all organizational levels.
Our corporate quality objectives are:
1. To grow15 % per annum, starting from 2024
2. To be competitive in the market by cutting down in the internal operating costs by 7 %
3. To increase productivity by 18 %
4. To achieve and maintain leadership position in the field
5. To increase No. of Clients in the portfolio
6. To improve Recruitment procedures in order to provide high quality of services to our Clients
Our uncompromising attitude to quality is ingrained in the culture of our company and shapes everything we do. Customer satisfaction is the main issue of our activity.